Cleveland, OH,
12:33 PM

COVID-19 Has the Community Taking Care of MetroHealth

The calls and emails keep coming.

Not from COVID-concerned patients who want help from MetroHealth – though there are hundreds of those every day.

These communications are from people offering donations to help MetroHealth stop the deadly virus.

“They are coming in via email, via phone, they’re coming in through different executives, they’re coming via LinkedIn,” says Justin Gallo, Vice President of Supply Chain Management for The MetroHealth System. “They’re virtually coming in from everybody.”

At 2 p.m. Tuesday, four pallets packed 6-feet high with gloves, masks, gowns and other protective equipment arrived at MetroHealth from the Cleveland-based nonprofit MedWish International. A national chain provided N-95 respirators. Nail salons and tattoo parlors dropped off masks and gloves.

“And one surgeon reached out to me and said, ‘Hey, I have a friend who started a business and it's a trucking company and their volumes are obviously down. They want to donate their freight management services to you. So if you need any heavy supplies or machinery or things like that moved, please give us a call.’ “

MetroHealth, Gallo says, is getting ready for what could come as the pandemic spreads across the United States.

“This hospital is very prepared,” he said. “But we’re preparing for the long haul. Some hospitals have run out of respirators. We don’t want to.”

That’s crucial as protective equipment runs low in some places.

“The most important thing is having what you need when you need it,” says Gallo, who also serves as a lieutenant in the U.S. Naval Reserves and supports a regional emergency management center in San Diego when on duty.

“We’re an extension of the clinical teams. If Supply Chain doesn’t do their job, it’s very difficult for patient care to occur.”

Just as important right now is reviewing every donation to make sure there’s truly a need, that the donated supplies will work in a health care setting and nothing goes to waste.

“We are vetting each of the donation opportunities one by one,” Gallo says.

“People are looking out for MetroHealth and other hospitals right now. And that’s great. We love that.

“These are supplies that are needed in this environment. Don’t stop sending them.”

Interested in donating?

If you have goggles, respirators, gowns, shoe covers or other protective equipment and supplies you would like to donate to MetroHealth, email

More COVID-19 coverage

We've launched a podcast dedicated to informing the community about the COVID-19 crisis. The podcast is available on Apple Podcasts, Stitcher, Spotify and other podcast apps. Listeners can also access it via the web at The latest episode – Supplying the Lifesavers – includes more from our conversation with Gallo.

About The MetroHealth System

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it.

The system’s more than 600 doctors, 1,700 nurses and 7,800 employees go to work each day with a mission of service, to their patients and to the community. As Cuyahoga County’s safety-net health system, MetroHealth plays an essential role in the region, caring for anyone and everyone, regardless of an ability to pay.

Founded in 1837, MetroHealth operates four hospitals, four emergency departments and more than 20 health centers and 40 additional sites throughout Cuyahoga County. The system serves more than 300,000 patients, two-thirds of whom are uninsured or covered by Medicare or Medicaid.

MetroHealth is home to Cuyahoga County’s most experienced Level I Adult Trauma Center, verified since 1992, and Ohio’s only adult and pediatric trauma and burn center.

As an academic medical center, MetroHealth is committed to research and to teaching and training tomorrow’s caregivers. Each active staff physician holds a faculty appointment at Case Western Reserve University School of Medicine. Its main campus hospital houses the Cleveland Metropolitan School District’s Lincoln-West School of Science & Health, the only high school in America located inside a hospital.

Knowing that good health is about much more than good medical care, MetroHealth has launched the Institute for H.O.P.E.™ (Health, Opportunity, Partnership, Empowerment), which uses a coordinated, collaborative and strategic approach to help patients with non-medical needs such as healthy food, stable housing and job training.

The MetroHealth Glick Center, a new 11-floor hospital, is under construction on the system’s main campus in Cleveland and is scheduled to welcome its first patients in October 2022. The billion-dollar project is the cornerstone of a wider neighborhood revitalization effort led by the system and its partners in the community.

For more information, visit