COVID-19: MetroHealth Announces Changes to Operations
To better serve and protect both patients and health care workers during the COVID-19 outbreak, The MetroHealth System is announcing the following changes:
- Effective Monday, all elective surgeries are being postponed. We have begun reaching out to patients to inform them.
- Our eye clinics at Middleburg Heights, Old Brooklyn, Bedford, Brecksville, Buckeye and Broadway will close. For now, we will maintain our eye clinics at main campus, Parma, Cleveland Heights and West 150th Street – but we will postpone routine eye exams and make other adjustments to protect patients and staff.
- We will close our dental clinics at main campus, Old Brooklyn campus and Rocky River. Our Broadway dental clinic and the main campus oral surgery clinic will remain open.
- We are asking people to confirm any outpatient appointments before coming to a hospital or health center. We are converting many appointments scheduled for Monday, Tuesday and Wednesday to telehealth visits.
- Beginning Monday, there will be no in-person pick-ups at our pharmacies. We will deliver prescriptions by courier or mail.
- There will be no in-person visitation in our adult intensive care units without a doctor’s order. We are making provisions for limited video contacts with patients and providers.
We again are cautioning people who suspect they may have COVID-19 symptoms or need a test for the virus not to go to an emergency room or urgent care. Instead, they should call 440-59-COVID (440-592-6843) for a screening.
As a reminder, to limit exposure to COVID-19, we have made changes to our visitation policies. The new procedures can be found here.
Sunday afternoon, March 15, MetroHealth President and CEO Akram Boutros, MD, FACHE, addressed some of the health system’s preparations and offered suggestions for how everyone can keep themselves and the community safer.
The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it.
The system’s more than 600 doctors, 1,700 nurses and 7,800 employees go to work each day with a mission of service, to their patients and to the community. As Cuyahoga County’s safety-net health system, MetroHealth plays an essential role in the region, caring for anyone and everyone, regardless of an ability to pay.
Founded in 1837, MetroHealth operates four hospitals, four emergency departments and more than 20 health centers and 40 additional sites throughout Cuyahoga County. The system serves more than 300,000 patients, two-thirds of whom are uninsured or covered by Medicare or Medicaid.
MetroHealth is home to Cuyahoga County’s most experienced Level I Adult Trauma Center, verified since 1992, and Ohio’s only adult and pediatric trauma and burn center.
As an academic medical center, MetroHealth is committed to research and to teaching and training tomorrow’s caregivers. Each active staff physician holds a faculty appointment at Case Western Reserve University School of Medicine. Its main campus hospital houses the Cleveland Metropolitan School District’s Lincoln-West School of Science & Health, the only high school in America located inside a hospital.
Knowing that good health is about much more than good medical care, MetroHealth has launched the Institute for H.O.P.E.™ (Health, Opportunity, Partnership, Empowerment), which uses a coordinated, collaborative and strategic approach to help patients with non-medical needs such as healthy food, stable housing and job training.
The MetroHealth Glick Center, a new 11-floor hospital, is under construction on the system’s main campus in Cleveland and is scheduled to welcome its first patients in October 2022. The billion-dollar project is the cornerstone of a wider neighborhood revitalization effort led by the system and its partners in the community.
For more information, visit metrohealth.org.