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Dollar Bank Joins as a Community Partner Toward MetroHealth's Transformation

Major Contribution to Increase Internet Access for Cleveland Residents Boosts MetroHealth’s Campaign

CLEVELAND – Dollar Bank has partnered with The MetroHealth System, pledging $600,000 over the next five years to provide low-cost internet access to low and moderate-income households in the Clark-Fulton neighborhood. The partnership will support MetroHealth’s efforts to bring digital resources to that neighborhood.

In his speech at the 2019 MetroHealth Annual Stakeholders Meeting, President and CEO Akram Boutros, MD, FACHE, discussed the importance of being digitally connected in today’s world and the lack of internet availability in the neighborhoods surrounding MetroHealth. As a result, Dr. Boutros committed to collaborating with partners to provide low-cost internet for those households. MetroHealth’s Institute for H.O.P.E.™ is coordinating these efforts.

Increased access, especially during the current COVID-19 pandemic, is crucial for social connection, accessing social service resources, health care portals, academics and college and job applications.

“Dollar Bank is honored to be a community partner with MetroHealth, providing families with much needed access to digital communication and resources, especially during these unprecedented times,” said Dollar Bank president and CEO Jim McQuade. “This project enables us to provide continued support for community reinvestment, economic development, and education in the metro Cleveland region. At Dollar Bank, we believe that together with our community partners, we can bring positive and systemic change in the neighborhoods we serve.”

Dollar Bank’s partnership launches this effort and will partially subsidize the cost of internet access for up to 1,000 households in the neighborhood over the next five years. As part of this partnership, DigitalC, a non-profit focused on making Greater Cleveland’s digital future more equitable, will provide reliable and low-cost broadband internet access to the unserved and underserved neighborhoods closest to MetroHealth’s main campus through its EmpowerCle+ initiative.

Through this partnership, residents may take advantage of Dollar Bank’s Home Ownership Program, which provides specialized in-house credit counseling, homebuyer education classes and valuable resources on the path to home ownership.

The first households in the neighborhood began receiving subsidized internet access in April. By early June, internet service will become available to residents in the Scranton Castle senior apartment complex off West 25th Street – part of the Cuyahoga Housing Metropolitan Authority (CMHA). The project aims to connect 300 individuals and households with internet access within the first year.

“Since COVID-19, our mission has become more relevant than ever,” said DigitalC CEO Dorothy Baunach. “MetroHealth’s leadership and support as an anchor institution and Dollar Bank’s financial commitment will allow us to provide all the components of a digital inclusion package to address the digital divide.”

“The significant commitment made by Dollar Bank is one that will have an impact for generations to come,” said Brian M. O’Neill, chair of The MetroHealth Foundation Board of Directors. “Their investment in this timely initiative speaks volumes about the importance of our shared missions.”

Other partners in this effort include AT&T, Computers Assisting People, Cleveland Metropolitan Housing Authority, Cleveland Metropolitan School District, Cuyahoga Community College, Esperanza, MCPc, Metro West Community Development Organization and US Communications and Electric Inc.

MetroHealth’s philanthropic campaign, “For All of Us,” was publicly launched in 2018. The campaign is halfway toward its goal of raising a minimum of $100 million by 2023 for core aspects of MetroHealth’s transformation. The transformation not only includes the construction of a new hospital on the health system’s main campus, but also the creation of opportunities for community wellness and economic development.

About The MetroHealth System

The MetroHealth System, Cuyahoga County’s public health system, is honoring its commitment to create a healthier community by building a new hospital on its main campus in Cleveland. The building and the 25 acres of green space around it are catalyzing the revitalization of MetroHealth’s West Side neighborhood.

MetroHealth broke ground on its new hospital in 2019. The project is being financed with nearly $1 billion the system borrowed on its own credit after dramatically improving its finances. In the past five years, MetroHealth’s operating revenue has increased by 40% and its number of employees by 21%. Today, its staff of 8,000 provides care at MetroHealth’s four hospitals, four emergency departments and more than 20 health centers and 40 additional sites throughout Cuyahoga County. In the past year, MetroHealth has served 300,000 patients at more than 1.4 million visits in its hospitals and health centers, 75% of whom are uninsured or covered by Medicare or Medicaid.

The health system is home to Cuyahoga County’s most experienced Level I Adult Trauma Center, verified since 1992, and Ohio’s only adult and pediatric trauma and burn center.

As an academic medical center, MetroHealth is committed to teaching and research. Each active staff physician holds a faculty appointment at Case Western Reserve University School of Medicine. Its main campus hospital houses a Cleveland Metropolitan School District high school of science and health.

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About Dollar Bank

Dollar Bank is a mutual bank with assets of more than $9 billion. Today, Dollar Bank operates more than 80 locations throughout Pennsylvania, Ohio and Virginia and has over 1,400 employees. For more than 165 years, Dollar Bank has grown to become a large, full service, regional bank committed to providing the highest quality of banking services to individuals and businesses. Dollar Bank ( is headquartered in Pittsburgh, Pennsylvania.