Cleveland, OH,
13:14 PM

MetroHealth Combats COVID-19 And Racial Inequities in 2020: Year in Review

Cleveland - The MetroHealth System released its 2020 Year in Review, highlighting its work to combat the COVID-19 pandemic across all segments of the community, while also elevating racial equity and inclusion.

“2020 was the most challenging year in health care, and I am proud that MetroHealth’s 7,800 employees rose to the challenge,” said MetroHealth President and CEO Akram Boutros, MD, FACHE. “We aggressively tested, treated and began vaccinating for COVID-19 across all corners of the community, while making sure their physical and mental health needs were met. At the same time, we continued with our Transformation and worked to make sure all our efforts are done in a way that everyone in our community benefits.”

Among the highlights:

  • More than 66,000 people called MetroHealth’s free COVID-19 hotline in 2020, resulting in approximately 33,000 visits with health care providers.
  • Performed more than 80,000 COVID-19 tests -- including in homeless shelters, congregate living facilities, and pop-up testing at church locations – with results available in less than eight hours on average.
  • Among the first 10 hospitals to receive COVID-19 vaccine in Ohio, vaccinating more nearly 1,200 employees in the first two days
  • Working with faith leaders and other community partners to encourage COVID-19 vaccination in communities of color
  • Completed more than 11,200 deliveries of food to quarantined and at-risk populations
  • Screened 32,000 adults for social determinants of health
  • Convened 11 community partners to create a strategic framework for mental health and addiction treatment in Cuyahoga County.
  • Announced plans to build a $42 million, 110-bed Behavioral Health hospital in Cleveland Heights.
  • A record-breaking year in philanthropy, including the largest gift in the System’s 183-year history – a $42 million gift from JoAnn and Bob Glick.
  • The Campus Transformation project, including the construction of a new hospital at MetroHealth’s Main Campus, remains on time and on budget, with opening still scheduled for Fall 2022.
  • Began construction on the $3.8 million MetroHealth Family Dentistry Clinic in Ohio City, and Via Sana, the 72-unit affordable housing development near Main Campus.
  • For the second consecutive year, the Ohio Department of Rehabilitation and Corrections’ annual inspection of medical care at Cuyahoga County Jail found zero deficiencies.
  • With COVID looming, MetroHealth’s team at the jail worked with judges, prosecutors, jail staff and others to cut jail population in half.
  • On schedule to complete the $2.8 million improvement to the MetroHealth Outpatient Surgery Center on West 150th Street

The full report is available to download below.

Full Report

About The MetroHealth System

Founded in 1837, MetroHealth is leading the way to a healthier you and a healthier community through service, teaching, discovery, and teamwork. Cuyahoga County’s public, safety-net hospital system, MetroHealth meets people where they are, providing care through five hospitals, four emergency departments and more than 20 health centers. Each day, our nearly 9,000 employees focus on providing our community with equitable healthcare — through patient-focused research, access to care, and support services — that seeks to eradicate health disparities rooted in systematic barriers. For more information, visit