Cleveland, OH,
09:44 AM

MetroHealth to Accept Online Requests for Behavioral Health Appointments

recovery resources

The MetroHealth System is offering more opportunities to meet patients’ mental health needs by now accepting requests for virtual assessments for medication, counseling or treatment for addiction in addition to in-person assessments.

Since the start of COVID-19, MetroHealth has experienced an increased demand in requests for behavioral health services. Patients seeking new appointments only had the option to call during business hours to schedule. Now, the process is easier and suits the needs of the patients.

“MetroHealth and Recovery Resources provide care to mental health and addiction services that meet individual’s needs,” said Julia Bruner, MD MetroHealth SVP for Behavioral Health and Correctional Medicine. “Patients want a simple to access, confidential and high-quality mental health and addiction care. Our online scheduling and telehealth visits provide just that: high-quality behavioral health care within reach of the patient’s home.”

Once a new patient decides they are ready to begin treatment, they can now visit the MetroHealth site to request a video or in-person appointment for an initial assessment with a counselor or social worker.

This first session is important to thoroughly evaluate a new patient’s needs, so the ability to expedite the appointment-booking process is important in treating behavioral health conditions.

“This innovative collaboration with our partners at MetroHealth will advance our commitment to increase access to care when people are ready to seek treatment; anytime is the right time,” said Pamela Gill, RN, MA, Recovery Resources President & CEO.

Since 1955, Recovery Resources has provided community-based outpatient behavioral health services with a mission to help people triumph over mental illness, alcoholism, drug, and other addictions. Offering a full continuum of programs from prevention, treatment, employment and housing, Recovery Resources is a trusted partner in health and hope in Northeast Ohio serving 10,000 people annually, and a strong history of collaborating with community agencies and the criminal justice system to provide care for those in need.

Existing patients should continue to call Behavioral Health or use MyChart to schedule or request appointments. For more information, please visit or call (216) 778-4428.

About The MetroHealth System

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it.

The system’s more than 600 doctors, 1,700 nurses and 7,800 employees go to work each day with a mission of service, to their patients and to the community. As Cuyahoga County’s safety-net health system, MetroHealth plays an essential role in the region, caring for anyone and everyone, regardless of an ability to pay.

Founded in 1837, MetroHealth operates four hospitals, four emergency departments and more than 20 health centers and 40 additional sites throughout Cuyahoga County. The system serves more than 300,000 patients, two-thirds of whom are uninsured or covered by Medicare or Medicaid.

MetroHealth is home to Cuyahoga County’s most experienced Level I Adult Trauma Center, verified since 1992, and Ohio’s only adult and pediatric trauma and burn center.

As an academic medical center, MetroHealth is committed to research and to teaching and training tomorrow’s caregivers. Each active staff physician holds a faculty appointment at Case Western Reserve University School of Medicine. Its main campus hospital houses the Cleveland Metropolitan School District’s Lincoln-West School of Science & Health, the only high school in America located inside a hospital.

Knowing that good health is about much more than good medical care, MetroHealth has launched the Institute for H.O.P.E.™ (Health, Opportunity, Partnership, Empowerment), which uses a coordinated, collaborative and strategic approach to help patients with non-medical needs such as healthy food, stable housing and job training.

The MetroHealth Glick Center, a new 11-floor hospital, is under construction on the system’s main campus in Cleveland and is scheduled to welcome its first patients in October 2022. The billion-dollar project is the cornerstone of a wider neighborhood revitalization effort led by the system and its partners in the community.

For more information, visit