Cleveland, OH,
09:44 AM

MetroHealth to Accept Online Requests for Behavioral Health Appointments

recovery resources

The MetroHealth System is offering more opportunities to meet patients’ mental health needs by now accepting requests for virtual assessments for medication, counseling or treatment for addiction in addition to in-person assessments.

Since the start of COVID-19, MetroHealth has experienced an increased demand in requests for behavioral health services. Patients seeking new appointments only had the option to call during business hours to schedule. Now, the process is easier and suits the needs of the patients.

“MetroHealth and Recovery Resources provide care to mental health and addiction services that meet individual’s needs,” said Julia Bruner, MD MetroHealth SVP for Behavioral Health and Correctional Medicine. “Patients want a simple to access, confidential and high-quality mental health and addiction care. Our online scheduling and telehealth visits provide just that: high-quality behavioral health care within reach of the patient’s home.”

Once a new patient decides they are ready to begin treatment, they can now visit the MetroHealth site to request a video or in-person appointment for an initial assessment with a counselor or social worker.

This first session is important to thoroughly evaluate a new patient’s needs, so the ability to expedite the appointment-booking process is important in treating behavioral health conditions.

“This innovative collaboration with our partners at MetroHealth will advance our commitment to increase access to care when people are ready to seek treatment; anytime is the right time,” said Pamela Gill, RN, MA, Recovery Resources President & CEO.

Since 1955, Recovery Resources has provided community-based outpatient behavioral health services with a mission to help people triumph over mental illness, alcoholism, drug, and other addictions. Offering a full continuum of programs from prevention, treatment, employment and housing, Recovery Resources is a trusted partner in health and hope in Northeast Ohio serving 10,000 people annually, and a strong history of collaborating with community agencies and the criminal justice system to provide care for those in need.

Existing patients should continue to call Behavioral Health or use MyChart to schedule or request appointments. For more information, please visit or call (216) 778-4428.

About The MetroHealth System

Founded in 1837, MetroHealth is leading the way to a healthier you and a healthier community through service, teaching, discovery, and teamwork. Cuyahoga County’s public, safety-net hospital system, MetroHealth meets people where they are, providing care through five hospitals, four emergency departments and more than 20 health centers. Each day, our nearly 9,000 employees focus on providing our community with equitable healthcare — through patient-focused research, access to care, and support services — that seeks to eradicate health disparities rooted in systematic barriers. For more information, visit