Cleveland, OH,
09:39 AM

MetroHealth’s Doc2Go Service Now Available To the General Public

CLEVELAND – MetroHealth’s Doc2Go telehealth service, which connects patients with 24/7 urgent care via the convenience of phone or video visits, is now being offered to the general public. 

Affordable six-month membership options are available for individuals, couples and families, regardless of one’s insurance status.

Doc2Go offers on-demand virtual visits with medical providers who can diagnose, treat and prescribe medication for non-emergency conditions such as the flu; sore throat; ear, eye and sinus infections; bronchitis; allergies; urinary tract infections; and more. Through the website or mobile app, patients can access a phone or video visit with a physician who is licensed in their state. If medically necessary, Doc2Go can send a prescription to a patient’s pharmacy of choice.

Depending on your insurance, the cost of a six-month Doc2Go membership may be more affordable than a single visit to the emergency department.

“Now, more than ever, it’s important for people to have access to quality care when they need it,” said Nabil Chehade, MD, Senior Vice President and Chief Population Health Officer at MetroHealth. “Doc2Go is available any time, day or night, to help address urgent care needs from the convenience of wherever you may be.”

MetroHealth launched Doc2Go in 2019 for its employees, their spouses and children at least 2 years of age and older, who are enrolled in MetroHealth’s medical plans.

Individual Doc2Go memberships for the general public start at $70.

A two-person membership is $127. A family membership, which includes up to five people, is $178. Additional family members will incur an additional $30 per six-month membership. You must be at least 2 years of age to be seen by a doctor on Doc2Go.

Each type of six-month membership includes a one-time $10 membership fee. There is a $10 co-pay per visit.

To learn more, download the mobile app to your smart phone or visit

About The MetroHealth System

The MetroHealth System, Cuyahoga County’s public health system, is honoring its commitment to create a healthier community by building a new hospital on its main campus in Cleveland. The building and the 25 acres of green space around it are catalyzing the revitalization of MetroHealth’s West Side neighborhood.

MetroHealth broke ground on its new hospital in 2019. The project is being financed with nearly $1 billion the system borrowed on its own credit after dramatically improving its finances. In the past five years, MetroHealth’s operating revenue has increased by 40% and its number of employees by 21%. Today, its staff of 8,000 provides care at MetroHealth’s four hospitals, four emergency departments and more than 20 health centers and 40 additional sites throughout Cuyahoga County. In the past year, MetroHealth has served 300,000 patients at more than 1.4 million visits in its hospitals and health centers, 75% of whom are uninsured or covered by Medicare or Medicaid.

The health system is home to Cuyahoga County’s most experienced Level I Adult Trauma Center, verified since 1992, and Ohio’s only adult and pediatric trauma and burn center.

As an academic medical center, MetroHealth is committed to teaching and research. Each active staff physician holds a faculty appointment at Case Western Reserve University School of Medicine. Its main campus hospital houses a Cleveland Metropolitan School District high school of science and health.

For more information, visit