Cleveland, OH,
09:39 AM

MetroHealth’s Doc2Go Service Now Available To the General Public

CLEVELAND – MetroHealth’s Doc2Go telehealth service, which connects patients with 24/7 urgent care via the convenience of phone or video visits, is now being offered to the general public. 

Affordable six-month membership options are available for individuals, couples and families, regardless of one’s insurance status.

Doc2Go offers on-demand virtual visits with medical providers who can diagnose, treat and prescribe medication for non-emergency conditions such as the flu; sore throat; ear, eye and sinus infections; bronchitis; allergies; urinary tract infections; and more. Through the website or mobile app, patients can access a phone or video visit with a physician who is licensed in their state. If medically necessary, Doc2Go can send a prescription to a patient’s pharmacy of choice.

Depending on your insurance, the cost of a six-month Doc2Go membership may be more affordable than a single visit to the emergency department.

“Now, more than ever, it’s important for people to have access to quality care when they need it,” said Nabil Chehade, MD, Senior Vice President and Chief Population Health Officer at MetroHealth. “Doc2Go is available any time, day or night, to help address urgent care needs from the convenience of wherever you may be.”

MetroHealth launched Doc2Go in 2019 for its employees, their spouses and children at least 2 years of age and older, who are enrolled in MetroHealth’s medical plans.

Individual Doc2Go memberships for the general public start at $70.

A two-person membership is $127. A family membership, which includes up to five people, is $178. Additional family members will incur an additional $30 per six-month membership. You must be at least 2 years of age to be seen by a doctor on Doc2Go.

Each type of six-month membership includes a one-time $10 membership fee. There is a $10 co-pay per visit.

To learn more, download the mobile app to your smart phone or visit

About The MetroHealth System

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it.

The system’s more than 600 doctors, 1,700 nurses and 7,800 employees go to work each day with a mission of service, to their patients and to the community. As Cuyahoga County’s safety-net health system, MetroHealth plays an essential role in the region, caring for anyone and everyone, regardless of an ability to pay.

Founded in 1837, MetroHealth operates four hospitals, four emergency departments and more than 20 health centers and 40 additional sites throughout Cuyahoga County. The system serves more than 300,000 patients, two-thirds of whom are uninsured or covered by Medicare or Medicaid.

MetroHealth is home to Cuyahoga County’s most experienced Level I Adult Trauma Center, verified since 1992, and Ohio’s only adult and pediatric trauma and burn center.

As an academic medical center, MetroHealth is committed to research and to teaching and training tomorrow’s caregivers. Each active staff physician holds a faculty appointment at Case Western Reserve University School of Medicine. Its main campus hospital houses the Cleveland Metropolitan School District’s Lincoln-West School of Science & Health, the only high school in America located inside a hospital.

Knowing that good health is about much more than good medical care, MetroHealth has launched the Institute for H.O.P.E.™ (Health, Opportunity, Partnership, Empowerment), which uses a coordinated, collaborative and strategic approach to help patients with non-medical needs such as healthy food, stable housing and job training.

The MetroHealth Glick Center, a new 11-floor hospital, is under construction on the system’s main campus in Cleveland and is scheduled to welcome its first patients in October 2022. The billion-dollar project is the cornerstone of a wider neighborhood revitalization effort led by the system and its partners in the community.

For more information, visit